At OSP we pride ourselves on doing everything we can to create a great working environment for our team. We are truly blessed to have a group of such caring and dedicated professionals bringing a genuine commitment to the service we provide for our patients. Meet some of our team…
Meet Our Team
Adriane Womack – Avon Office Supervisor
OSP is like a family. We have a high bar; we are all team players, no matter your job. This practice cares about its employees. There is always an open door and an opportunity to share thoughts and opinions. It’s fantastic, and I am truly proud to be a part of this practice! – Adriane Womack
Making Every Moment Matter
From the first moment, phone or face to face, entry to exit of our offices, we exist to serve patients. “Every experience at this office matters,” says Adriane Womack, Supervisor at Orthopedic Surgical Partners Avon office. “To me, customer service is my highest priority, and it’s about making every moment with our office, doctors, and staff the best it can be.” And Adriane has a glorious 32 years of doing just that. After ten years at St. Francis hospital, Adriane was referred by a staff member at OSP to come and join their team, and she has never looked back. “From the very beginning, the professional environment, the great staff and doctors make you feel like you are part of a family. The communication and openness between all departments is something you don’t find very often. It really makes you wake up loving going to work! ”
As the point person for office management and patient relations, naturally, not every day is easy. Still, as a self-described “people person,” one of Adriane’s unique gifts is the ability to unite diverse perspectives. As an empathic customer relator, she is keenly attentive to customer needs and can build understanding, enthusiasm, and desire for positive outcomes. “I love what I do, and I love seeing patients happy. That can only happen when you have a good team who respects each other and the patient experience. We have that here at OSP!” OSP has maintained an outstanding reputation in Connecticut from patients, staff and the referring community for good reason.
Paulette Woods – Revenue Cycle Manager
Eye On Improvement
Most unique part of my job watching ways I can improve systems and process. I love the backend of things and how people and processes work and how they can be improved.
Paulette’s daughter was 6 months old when she joined the OSP team. That was 26 years ago! “We are a big family here. The environment is rooted in respect and its truly a wonderful place to work… you won’t ever want to leave!”
Paulette has been responsible for a variety of positions during her tenure at OSP. From working the front desk, managing medical records, being the OSP billing specialist to the assistant of the CEO, she has definitively seen first-hand how a practice is run.
Now, 15 years into her role as revenue cycle manager she is perfectly poised to help her fellow colleagues and help streamline processes. With her years of experience on how revenue is coming in, how insurance claims are handled and watching processes internally, she truly enjoys using that experience to help those that she manages.
We are a growing department – we work hard and laugh hard so it’s a wonder climate. We really like coming to work. We help and respect each other, we really look forward to seeing each other each day – Paulette Woods
Evelyn Cartier – HR manager and Manchester Site Manager
Learning New Skills and Team Work to Ensure Maximum Efficiency
Working at Orthopedic Surgical Partners has been the best decision Evelyn Cartier made 5 years ago. “I truly enjoy keeping a satisfactory workplace for staff and providers, and ensuring that all staffing needs are met, I feel like OSP is part of an extended family.” Evelyn, HR manager and Manchester site manager, highlights the fact that her colleagues are all supportive and helpful to one another to ensure maximum efficiency in operating the business. What’s more, no day is ever the same, so she is constantly learning new skills and knowledge in her role. “The fact that OSP values their employee’s opinion enough to make them a part of important decision-making processes and the different opportunities that arrive each day to learn pushes me to constantly grow and be better.” Evelyn reports that family-like environment makes her love her job more and more every day.
“It’s truly been an incredible experience working with such warm and knowledgeable people who feel almost like a second family to me, something that does not come easily but is priceless once you find it.” – Evelyn Cartier
Lindsey Colon – Site Supervisor
The Value of Relationships and Leadership
“The unique thing about my job is that I get to build relationships; it doesn’t feel like a job here. My coworkers are my family, and everyone is so supportive. You are always reminded of your value and how appreciated you are.” says Lindsey Colon, site supervisor for the OSP Rocky Hill office.
Lindsey has enjoyed this kind of support for over five years. Starting at the front desk and with guidance from Donna, the CEO, she soon moved through various positions where she developed skills and relationships that she continues to nurture daily.
The most rewarding thing to Lindsey is being a leader and being able to listen to her staff and implement their ideas to help the business run smoothly. The support she sees from staff and doctors in this practice is truly unique and makes her love to come to work every day.
OSP is big on staff appreciation, from gift cards, and lunches to wonderful special celebrations. Lindsey highlights that hard work is truly recognized, and that encourages staff to keep up the excellent work.
If you want to love your job, come here. If you want to be recognized for your hard work, come here. If you want growth, come here, and if you want to work with people you love, come here! – Lindsey Colon